Customer Case Studies

What was your problem before introducing?

The sales department used free software, but since Parasolid data arranged by business partners was not seen at all, we had to check with the person in charge of CAD / CAM on site every time, There was a lot of time loss in the processing department each other.

In addition, there were scattered cases where the processing side had to follow the part overlooked by sales after receiving the order, there were many requests from the processing site that we wanted to firmly grasp the shape in advance.

Even though work temporarily established that the prospect became sweet by not being able to see the 3D data, it often felt that we could not earn the trust of customers.

Please tell us the effect after introduction

Even if it meets the die requirement at the time of mass production, it often has a shape that does not match cutting requirements at the time of prototyping and a part that must be changed temporarily.

In order to confirm the requirement and change to the customer, even it was explained by telephone or sentence, it was not able to decide without notifying until visiting, now the answer came as soon as just sending an mail by describing the choices in the material with the 3D image. As feeling, man-hours over 50% have been reduced. For example, in order to comply with cutting requirements for parts designed overseas, the domestic staffs in charge of the inquiry understands, translates it to overseas representatives, and responds further....

As you can imagine, we understand, but since time waiting for customer response from the prototype industry is directly linked to the delivery date, it is big deal that we can reduce this time loss. With the material remaining, there is no discrepancy with business partners such as "I said, I did not".

In addition, if you can point out or suggest cutting conditions easily, it is accumulated as know-how at customer's design stage, and it also leads to easiness of the next job and repeat. In other words, I feel that I have earned their trust. In another scenario, there are cases where only the 2D drawing can be seen by a business partner when outsourcing work from us. Even in such a case, using the CAD / CAM to create a 2D drawing, we used the manpower of the person in charge of processing, but now the clerk woman uses 3DTascalX to extract 2D drawing from 3D data, and arranges it with 3D image materials. Even if the business goes out and the processing department is engaged in other work, the estimation and the processing instruction etc are not stopped. Recently, the subcontractor who realized that understanding is early as well as answering by 3D image was coming and there was also unexpected effect.